For 15 years, Soft Skills has been the Trusted Advisor to companies small and large in the greater NY area and increasingly, across North America who turn to me to help them bring order out of chaos.  Some of my work is new customers, much of my work is supporting existing customers.  I represent 'best-in-class' software for the Sales, Marketing & Service organizations within small, medium & large organizations.  I provide advice, assistance, procurement, installation & customization, data conversion, training and ongoing support to my clients.  My knowledge extends to sales forecasting methodologies, marketing campaigns, motivation tactics, customer acquisition and retention plans, web site presence and Web 2.0 strategies.

For some clients, I am their CRM Administrator - from my office, I am able to provide total support to their sales, marketing and service organizations - setting up new users, resolving errors and issues, helping users make better use of the solution, re-assign territories, provide initial training and periodic refresher training.  Through the wonders of remote access, I am able to perform entire installations, training and ongoing support, without ever coming to your office.

For other clients, I am available as needed on a per-call basis when problems arise or help is needed.  Some clients simply need initial, or follow-on training.  Others have forgotten passwords and need help recovering their lost passwords.  Still others have specific needs, like e-mail blasts, that need help.  Whatever your needs or issues, I'm here to help you get the most out of your sales, marketing and service teams.