For some clients, we are their CRM Administrator - from our office, we are able to provide total support to their sales, marketing and service organizations - setting up new users, resolving errors and issues, helping users make better use of the solution, re-assign territories, provide initial training and periodic refresher training. Through the wonders of remote access, we are able to perform entire installations, training and ongoing support, without ever coming to your office.
For other clients, we are available as needed on a per-call basis when problems arise or help is needed. Some clients simply need initial, or follow-on training. Others have forgotten passwords and need help recovering their lost passwords. Still others have specific needs, like e-mail blasts, that need help. Whatever your needs or issues, we're here to help you get the most out of your sales, marketing and service teams.