Microsoft CRM News
Microsoft CRM Online Service Update
Microsoft will be rolling out an update for their Online users that includes the following six features:
- Access to Microsoft Dynamics CRM Online through a range of mobile devices (KC: you will now be able to access your CRM Online via any HTML 4.0 enabled PDA - that includes iPhones),
- In-page help and how-to guidance to provide an even richer experience for new users,
- The ability to add additional storage capacity to accommodate even larger customer databases (KC: overage charges will likely apply),
- The introduction of a Home Page dashboard that gives improved visibility into data through embedded charts
- A new release of Microsoft Dynamics CRM Online for Outlook with improved performance and usability,
- Enhanced data import capabilities through an updated import wizard experience (KC: CRM Online includes at least 3 different data import methods, some of which can import complex, table-driven data).
Microsoft CRM Landing Pages
Microsoft recently added 'Landing Pages' to Microsoft Dynamics CRM Online. Landing pages can be either:
"How to Contact Us" pages that dynamically update your contact info on your website based on your contact information in Microsoft Dynamics CRM Online or
"Please Contact Us" forms - when a visitor to your website fills in the form, it's automatically entered into your Microsoft Dynamics CRM database. In conjunction with a Workflow, the lead can be acknowledged back to the requestor, assigned to the correct territory and rep, and follow-up activities can be scheduled to ensure the lead won't drop through the cracks.