Soft Skills Inc

For some clients, we are their CRM Administrator - from our office, we are able to provide total support to their sales, marketing and service organizations - setting up new users, resolving errors and issues, helping users make better use of the solution, re-assign territories, provide initial training and periodic refresher training. Through the wonders of remote access, we are able to perform entire installations, training and ongoing support, without ever coming to your office.
For other clients, we are available as needed on a per-call basis when problems arise or help is needed. Some clients simply need initial, or follow-on training. Others have forgotten passwords and need help recovering their lost passwords. Still others have specific needs, like e-mail blasts, that need help. Whatever your needs or issues, we're here to help you get the most out of your sales, marketing and service teams.
Follow us on Twitter - kchieff
Also, I recommend Tweetdeck as the best twitter client to date: http://tweetdeck.com/beta/
Our current Projects
This week we're upgrading a 25-user ACT! installation to ACT! 2009 Premium/Web, version 11.1+HF1. They were previously on ACT! 2008 Premium/Web. With remote access to their server, we were able to upgrade overnight to minimize disruption to their users. Final tweaking is done over the next two days using our LogMeInRescue account which enables remote control of users' laptops and desktops.
Additionally, we helped them re-design their territories to reduce overlap following several acquisitions, and did the territory re-alignment within ACT! for them.
Now we've provided a trial to them of SwiftPageEmail, which integrated tightly with ACT! and simplifies email blasts. SwiftPage, through a closed loop with ACT! eliminates the need to upload email lists, and writes back history to ACT! for each recipient - Was it delivered? Did they open it? Did they pass it along? Did they Opt Out?


