Soft Skills Inc


For 16 years, Soft Skills has provided Sales & Marketing software solutions for companies large and small in the greater NY area and increasingly, across North America who turn to us to help them bring order out of chaos. Some of our work is new customers, much of our work is supporting existing customers. We are consultants - we represent 'best-in-class' software for the Sales, Marketing & Service organizations within small, medium & large organizations. and we provide advice, assistance, procurement, installation & customization, data conversion, training and ongoing support to our clients. Our knowledge extends to sales methodologies, forecasting strategies, marketing campaigns, motivation tactics, customer acquisition and retention plans, web site presence and Web 2.0 strategies.

For some clients, we are their CRM Administrator - from our office, we are able to provide total support to their sales, marketing and service organizations - setting up new users, resolving errors and issues, helping users make better use of the solution, re-assign territories, provide initial training and periodic refresher training. Through the wonders of remote access, we are able to perform entire installations, training and ongoing support, without ever coming to your office.

For other clients, we are available as needed on a per-call basis when problems arise or help is needed. Some clients simply need initial, or follow-on training. Others have forgotten passwords and need help recovering their lost passwords. Still others have specific needs, like e-mail blasts, that need help. Whatever your needs or issues, we're here to help you get the most out of your sales, marketing and service teams.

 
PDF Print E-mail

Twitter

Follow us on Twitter - kchieff

Also, I recommend Tweetdeck as the best twitter client to date: http://tweetdeck.com/beta/

 

 
PDF Print E-mail

Our current Projects

This week we're upgrading a 25-user ACT! installation to ACT! 2009 Premium/Web, version 11.1+HF1.  They were previously on ACT! 2008 Premium/Web.  With remote access to their server, we were able to upgrade overnight to minimize disruption to their users.  Final tweaking is done over the next two days using our LogMeInRescue account which enables remote control of users' laptops and desktops.

Additionally, we helped them re-design their territories to reduce overlap following several acquisitions, and did the territory re-alignment within ACT! for them.

Now we've provided a trial to them of SwiftPageEmail, which integrated tightly with ACT! and simplifies email blasts.  SwiftPage, through a closed loop with ACT! eliminates the need to upload email lists, and writes back history to ACT! for each recipient - Was it delivered?  Did they open it?  Did they pass it along?  Did they Opt Out?

 

 
 
 
 
 
 
Joomla 1.5 Templates by Joomlashack