I am the principal consultant at SoftSkills, and I perform just about all client-facing work myself. You don’t get handed off to project managers, or developers, or junior consultants, nor do I subcontract work unless you and I agree.
As President Truman famously said, “The buck stops here.” The only exception is complex integration projects, where we may be integrating with Shopify or WooCommerce, or with large ERPs like Oracle, or payment gateways. In these situations, I’ll recommend several integration specialists, and I’ll either manage them directly, or have them deal directly with you, at your option. I do all of my own development, in Zoho’s Deluge, JavaScript, HTML5, & CSS.
And since I work exclusively with the Zoho suite of apps, I am able to focus on becoming ever more skilled at staying abreast of their development, which are continually evolving and improving.
Q: Why pay admittedly higher rates for an onshore consultancy when there’s a pool of low-priced talent available offshore?
A: Because the lower priced do exactly what you tell them to do and nothing more, and aren’t you here because I know the business challenges that you face and know the questions to ask?