I am the principal consultant at SoftSkills, and I perform just about all client-facing work myself. You don’t get handed off to project managers, or developers, or junior consultants, nor do I subcontract work unless you and I agree.
And since I work exclusively with the Zoho suite of apps, I am able to focus on becoming ever more skilled at staying abreast of their development, which are continually evolving and improving.
Q: Why pay admittedly higher rates for an onshore consultancy when there’s a pool of low-priced talent available offshore?
A: Because the lower priced do exactly what you tell them to do and nothing more, and aren’t you here because I know the business challenges that you face and know the questions to ask?